Tour Operator Terms & Conditions
1. Booking & Payment
• A booking is confirmed only upon receipt of the required deposit and a completed booking form or written acceptance.
• Final payment is due by the date specified on the invoice or tour confirmation.
• Failure to remit payment by the stated deadlines may result in cancellation of the booking and forfeiture of amounts paid.
2. Prices, Inclusions & Exclusions
• All prices are quoted in Canadian dollars (CAD) unless otherwise stated.
• Prices are based on tariffs, exchange rates, taxes, and conditions in effect at the time of booking. No price indicated herein shall be considered final or definitive and the final price for any tour program will be indicated on the formal quotation or invoice.
• Tour prices include only those items specifically listed as included in the published itinerary.
• Items not listed (including personal expenses, optional excursions, insurance, visas, gratuities where not specified, and certain meals) are excluded.
3. Group Tours & Minimum Participation
• All tours are offered as group departures and are subject to a minimum number of participants.
• If minimum participation is not met, the Tour Operator reserves the right to cancel the tour or offer alternatives.
• In such cases, the Tour Operator’s liability is limited to a refund of monies paid, less any unrecoverable costs.
4. Changes to Itinerary & Services
• The Tour Operator reserves the right to make reasonable changes to itineraries, accommodations, transportation, and included services when necessary due to operational, supplier, weather, safety, or logistical reasons.
• Any substitutions will be of equal or greater value, where possible.
• Minor changes do not constitute grounds for refund.
5. Cancellation by the Traveller
• All cancellations must be received in writing.
• Cancellation fees apply based on the date written notice is received by the Tour Operator:
o Deposits are non-refundable, unless otherwise specified in writing.
o Additional cancellation penalties may apply as departure approaches, up to 100% of the tour cost. Refer to specific cancellation penalties stated as per brochure of each trip.
• Certain tour components (including cruises, special events, air tickets, private transfers, and custom services) may be 100% non-refundable once booked, regardless of cancellation date.
• No refunds are provided for unused services, meals, accommodations, or excursions.
6. Cancellation or Changes by the Tour Operator
• The Tour Operator reserves the right to cancel, reschedule, or modify a tour due to circumstances beyond reasonable control or insufficient participation.
• In such cases, the Tour Operator’s liability is limited to a refund of payments received. No further compensation shall be payable.
7. Force Majeure
The Tour Operator shall not be responsible for delays, changes, or cancellations caused by events beyond its control, including but not limited to:
• Acts of God
• War, civil unrest, or terrorism
• Natural disasters or severe weather
• Strikes, pandemics, or government actions
Any resulting additional expenses are the responsibility of the traveller.
8. Travel Documents & Entry Requirements
• Travellers are solely responsible for ensuring they possess valid passports, visas, health documents, and required vaccinations. Passports must be valid for at least 6 months beyond the expected return date to Canada.
• The Tour Operator is not liable for denied boarding, entry refusal, or delays due to improper documentation.
9. Insurance
• Comprehensive travel insurance (including medical, trip cancellation, interruption, and baggage coverage) is strongly recommended.
10. Health, Mobility & Fitness
• Travellers must be in sufficient physical and mental condition to participate in the tour.
• Any medical conditions, dietary needs, or mobility limitations must be disclosed at time of booking.
• Tours may involve walking, stairs, uneven terrain, or long travel days.
11. Conduct
• Travellers are expected to conduct themselves respectfully and in accordance with local laws and customs.
• The Tour Operator reserves the right to remove any traveller whose behavior is disruptive, unsafe, or detrimental to the group, without refund.
12. Responsibility & Liability
• The Tour Operator acts solely as an agent for third-party suppliers, including airlines, hotels, cruise operators, and ground service providers.
• The Tour Operator is not responsible for injury, loss, damage, delay, or expense arising from acts or omissions of such suppliers.
• Participation in tours and activities is at the traveller’s own risk.
13. Baggage & Personal Belongings
• Travellers are responsible for their own baggage and personal effects at all times.
• The Tour Operator is not responsible for loss, theft, or damage to personal property.
14. Photography & Marketing
• The Tour Operator may use photographs or video taken during the tour for promotional and marketing purposes unless the traveller notifies the Tour Operator in writing prior to departure.
15. Complaints & Claims
• Any concerns should be raised during the tour with the tour leader or local representative to allow for resolution.
• Claims must be submitted in writing within 30 days of tour completion.
16. Governing Law
• These Terms & Conditions are governed by the laws of the Province of Ontario and the laws of Canada applicable therein.
Booking & Terms
All cruises and transportation booked are subject to the Conditions of Carriage of the relevant carrier. Full Conditions of Carriage for each carrier are available on our website or by contacting our office. Please find booking terms and conditions through the links below
- AmaWaterways
- Aranui
- European Waterways
- CroisiEurope
- Galapagos
- Hurtigruten
- Pandaw
- HX
- Heritage Line
- Variety Cruises
Travel Industry Registration
“GLP” as defined above is GLP Worldwide, a division of 1394207 Ontario Inc. and is licensed under the Ontario Travel Industry Act (TICO), Registration Nos. 50008899 and 50014865.
© GLP WORLDWIDE 2016 | TICO WHOLESALE REG. 50008899